Simply go through our 4 step process to place your first order and you don’t have to think about your HVAC filters again. The Filter Box arrives when you need it with everything you need to replace your filters when it’s time. We save you an item on the To-Do List, a trip to the store, and any worrying about “When am I supposed to do that?” and “What were those sizes?
Yes! Experts estimate that the average cost reduction derived from using a high-efficiency filter is approximately 10%. These cost savings include the reduction in energy consumed by your HVAC system and reduced repair and maintenance costs, not to mention the cost of system replacement resulting from failure to replace your filters on a regular basis. Furthermore, a lot of the cheaper (more porous) filters are only 30 day filters while all of our filters are 90 day filters.
Our customers’ cost per filter is typically less than what you’d pay at a big box store for a better quality air filter: $9.99 per filter for our MERV 8, $12.99 for our MERV 11 and $14.99 for our MERV 13. Additionally, The Filter Box offers the added convenience of getting the correct filters at the appropriate time delivered to your doorstep so you will never forget to change them again (and no more trips to the store)!
Your first order typically ships from our facility in 10 to 14 business days. Since all orders are recurring, future orders will show up at your door based on your chosen frequency.
Nope! We remember so you don’t have to. Once you set your frequency, quality, and filter sizes, your filters will arrive at your door around the same time of the month every 3 months (or whichever frequency you choose).
Please call us or email us at CustomerService@thefilterbox.com. We will send you replacement filter(s) free of charge. See our Return Policy for additional details.
Using The Filter Box gives you the ability to choose how often you receive your replacement filters. The options include frequencies of 1,2,3,4 & 6 months. If you have allergies or sensativiies to your indoor air quality you’ll want to replace your filters more frequently – like every 1-2 months. The most common frequency and the one recommended by the Department of Energy is every 3 months.
Yes, we accept all major credit and debit cards! We don’t accept cash or checks.
We will charge your card immediately for your 1st shipment and then 10 calendar days before every shipment thereafter.
Your size should be printed on the outside of your filter. If you can’t find the size, measure the filter you need to replace. Filters are usually rounded up to the next whole number. For example, if you measure 19 ½” x 24 ½” x 7/8”, you will need a 20” x 25” x 1” filter.
Absolutely. If you need high-quality air filters AND you have a door, we’ll deliver filters right to that door. In fact, The Filter Box is a great recurring service for rental owners. Filters show up at the doors of tenants to remind them when it’s time to make the change – and landlords don’t need to worry about costly energy bills and HVAC repairs.
We aim to offer as many filter sizes as possible – 28 different sizes in all. If you don’t see your size, please email us at CustomerService@thefilterbox.com. We add new sizes frequently, and your valuable feedback will greatly assist us in determining future filter offerings.
All of these options are available on your account page immediately after signing in. Profile changes must be made at least 15 calendar days before every shipment to ensure they take effect in time. Based on the field you need updated, you may need to call us or email us at CustomerService@thefilterbox.com.
Please call us or e-mail us at CustomerService@thefilterbox.com. We will perform a hassle-free cancellation for you- no questions asked.
Due to the sensitivity of payment information, we only allow card updates via our secure website. Please do not call or e-mail us your payment information. To update your card information, please log into your account, click on the “Edit” button next to your card information in your profile and follow the steps to update your card information.